What is Robotic Process Automation (RPA) in the Back Office & Call Center: RPA 101

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Robotic Process Automation (RPA) software leverages artificial intelligence (AI) to help back-offices and call centers automate tasks to improve quality, reduce errors, increase speed and offload manual work from employees so they can do more value-added work. This video from Verint can help you understand RPA 101.

Remember, RPA software is not a one-size-fits-all solution. Are you're wondering "What is Robotic Process Automation (RPA)? Or, "What are the implications of attended, unattended or hybrid robotic process automation?", then check out this blog for more:
https://community.verint.com/b/customer-engagement/posts/what-is-rpa-unattended-attended-and-hybrid

How do you identify processes for RPA? Check this Verint executive brief to learn robotic process automation best practices:
https://www.verint.com/Assets/resources/resource-types/executive-perspectives/executive-perspectives-prioritizing-your-organizations-processes-for-automation-english-us.pdf

Learn more about how Verint Robotic Process Automation can help you take your customer engagement strategy to new heights:
https://www.verint.com/engagement/our-offerings/solutions/workforce-optimization/robotic-process-automation/index.html

Whether you are looking at automating processes in the back office or contact center, Verint can help you lower costs and improve your customer experience.