Liverpool Victoria's (LV=) customer experience (CX) innovations elevate customer satisfaction

Liverpool Victoria is meeting customer demand by creating an agile planning and staffing environment. As a result, the company has obtained some of the highest customer satisfaction and customer retention in the industry.

At Liverpool Victoria, happy employees make happy customers. By empowering their employees with a flexible workforce management application, call center agents can easily see when they are working, book their holidays, and maintain a positive work/life balance.