Webinar with Kate Leggett: Intelligent Customer Service: Empowered Employees, Happy Customers

With the rise of self service yielding more empowered customers, and the increase in available channels (think Facebook Messenger and Alexa for example), customer expectations are changing and the complexity required to solve customer service related issues has never been more challenging. To keep pace with this new breed of customer who is smarter, more engaged, connected and informed than ever before, organizations must also become smarter and more connected.