Aberdeen Group Webcast: Next-Generation Back Office: Satisfy Customers & Drive Efficiency
How important is your back office in influencing the customer experience? Recent research by Aberdeen shows that back-office activities are among the top three most-cited factors influencing customer satisfaction. Listen to this webcast to learn:
• The crucial role your back-office plays in the customer experience
• The business value of next-generation back-office programs
• Building blocks needed to ingrain customer-centricity into the back office
• Real-life examples
Speakers:
Omer Minkara
VP & Principal Analyst
Contact Center & Customer Experience Management
Aberdeen Group
Craig Seebach
VP of Enterprise Workforce Optimization
Verint Systems
