Guardian Life modernized its back-office operations with Verint Workforce Engagement solutions deployed in the Verint cloud. Guardian gained insight into how customers were feeling, how work was processed, and how employees were performing. This insight enabled them to improve capacity by 10% to 15% and reduce overtime by 30%.
Guardian Life is a 250-year-old mutual life insurer dedicated to balancing the needs of its customers with the needs of its employees.
"Guardian is a very family-orientated, employee-focused company. The Verint products help keep our employees highly engaged and provide them with the tools and the insight necessary to be successful in servicing our customers," says Scott Boyd, Director of Workforce Planning at Guardian Life.
Visit
www.verint.com/backoffice to learn how other leading organizations are overcoming key challenges in back-office operations.
