Contact Center Innovations Real-time Speech Analytics & Knowledge Management in Call Centers: Verint

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What if you could provide your contact center agents with automated real-time assistance including knowledge management in context, fraud detection, or tips for calming high-value customers? A huge challenge in customer service is finding the specific information the customer needs among the vast amounts of data available. With Verint, this challenge is eliminated.

As the customer describes his or her issue, Verint Real-Time Speech Analytics automatically searches the knowledge base and brings relevant content to the call center agent’s desktop. Your contact center agents can focus on helping the customer, and the information they need will automatically appear when they need it.

If you are looking to lower average handle time (AHT), reduce training, and increase customer satisfaction in the call center, using artificial intelligence (AI) and automation, then this short demo example can help you.

Other resources from Verint's Customer Engagement Solutions team:
-- From Helpless to Helpful: The Right Tools to Empower Customer Service Agents (eBook)
https://stories.verint.com/story/trends_empowering_contact_center_agents_digital_amers

-- 2018 Trends in Customer Engagement
https://stories.verint.com/story/customerengagementguide

To learn more, please visit
https://www.verint.com/engagement/our-offerings/solutions/employee-engagement/knowledge-management/index.html