MSC Industrial Supply Co. is a leading North American distributor of a broad range of metalworking and maintenance, repair, and operations (MRO) products and services. Learn how the company started with Verint Quality Management and Verint Workforce Management at the heart of its national quality program and to optimally staff to service customers. From there, it migrated to the cloud for even greater efficiency, as well as greater CX automation via Verint Automated Quality Management, mobile access for associates, and more. Finally, adding Verint Survey Management to fuel its CX program, the company can better motivate associates and more effectively measure and act on customer feedback to elevate customer satisfaction. Today, with Verint Open Platform and suite of best-of-breed engagement solutions, MSC provides its customers with a seamless, effortless, personalized experience anywhere and anytime across interaction channels – helping it to maintain top quartile CSAT and NPS ratings.
