Aegon drives innovation in their Back-Office with Verint [Workforce Management]

Aegon is a multinational provider of life insurance, pensions, and asset management and are transforming their back office processes with Verint Workforce Management. They increased their NPS Score by 41 points, reduced overtime spend by 38%, lowered complaints by 22% and cut failure demand by 27%. The Verint Workforce Management provides the company with unprecedented visibility into employee behaviour and work processing, improves employee productivity, and speeds turn-round times and service level compliance.