Hear how UnitedHealth Group (UHG), the largest healthcare provider operating across the U.S., uses Verint Knowledge Management as an integral component of its digital-first engagement strategy for both its customers and employees. Key to its journey to revolutionize its knowledge management system, the Verint solution helps UHG more effectively address member satisfaction, agent productivity, and other key business objectives. Today, UHG is reaping the results of this transformation. With dozens upon dozens of channels and more than 80,000 records linked to a multitude of systems, Verint Knowledge Management enables UHG to capitalize on millions of data points like never before to continuously innovate around its business and customer needs.
