Vacanceselect: Customer Engagement Innovations [with Verint]
Vacanceselect is a Dutch Touroperator, offering holidays throughout Europe. They use Verint Express to gain insight into customer recognition and performance across their European Offices. Since using Verint Express, the company has seen an increase in first time fixes and have logged one FAQ to help agents and provide customers with one version of the truth. Due to the insight gained, cooperation between the local offices and the management team has improved. Employee happiness has increased significantly and the company has managed to increase their customer NPS by 12 points in the last 2 years.