GDIT Boosts Customer Service Capabilities with Verint

Hear how General Dynamics Information Technology (GDIT), in its role as a Medicare contractor, leverages Verint Workforce Engagement and Interaction Insights solutions, including Verint Enterprise Recording, Verint Workforce Management, Verint Automated Quality Management, Verint Desktop and Process Analytics, and Verint Speech Analytics, to boost customer service capabilities offered and delivered to Medicare beneficiaries. With Verint’s open cloud platform, enabling GDIT to seamlessly interconnect its Verint solutions with its CRM and other enterprise applications, the company gains vital and actionable operational intelligence to help it improve agent performance, optimize processes, and elevate customer satisfaction.