Insurer Improves Back-office Productivity with Workforce Optimization - 3:38 version

A Fortune 500 banking and insurance provider known for its superior customer service realized that they lacked an understanding of how work was being processed in their middle and back-office operations. They partnered with Verint Systems to gain visibility into their customer service operations and improve productivity and throughput. Verint's Impact 360 Desktop and Process AnalyticsTM solution helped unlock the data available on the employee desktop, uncovering a 10% improvement in productivity.