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Verint TimeFlex: Empowering Contact Center Employees to Make to Create Optimal Schedule Changes

Verint TimeFlex provides an unprecedented amount of flexibility to contact center employees, empowering them to make changes to their schedule when life happens.

With the Verint TimeFlex Bot, agents can earn and spend ‘FlexCoins’ to create schedule changes that are optimal for them and for the company. FlexCoins are earned when agents make schedule changes that benefit the company. Agents can then spend those FlexCoins to change schedules to improve their own work/life balance. The ingenuity behind the TimeFlex Bot ensures that the sum of all agent initiated changes is balanced with the needs of the business. The result is dramatically elevated employee experience without manual, labor intensive effort, while also increasing customer experience.